How can we help you get comfortable?

Easy! Do this:

1. Add items to cart. On every product page, there is a “Fabric/Color” dropdown. Select the fabric and color combination you'd like and click “Add to Cart” to add that item to your cart. At this point you have not purchased the item, you're simply storing it in your shopping cart until you wish to checkout.

At any point during your web visit, you may hover over the “My Cart” button in the upper right-hand corner and click “Checkout” to see the contents of your shopping cart. Because we do use cookies, this shopping cart will remember your selections for up to 30 days later.

2. Checkout. If you are not already in the shopping cart, hover over the “My Cart” button and click “Checkout.” Review the items in your cart. You can remove items by clicking the trash icon, edit the quantity in the Qty box, or update price to reflect a promotion by typing the code in the Discount Code section and clicking “Apply.” When you are satisfied with your order, click “Proceed to Checkout” to continue.

3. Shipping and Payment. Tell us where you would like your order to be delivered (no post office boxes, please). You will be asked to provide an e-mail address so we can send you tracking information. If you'd like promotional e-mails, there is an area to accept or decline marketing communications. If your shipping address differs from your billing address, make sure the “Ship to Different Address” radio button is selected.

Fill out billing address information, if applicable, then payment information. Please note that your checkout will not be complete until you hit the “Submit Order” button.

To order by phone, U.S. and Canadian residents can call toll free at 1-866-384-2802. All local and international residents should call 770-246-6400.

When ordering, please have the following ready:

• Product(s) and color(s) of products you would like to purchase
• Your credit card type, number and expiration date
• Your credit card billing address
• The address you want to ship to
• Your preferred shipping method (click here to learn more about shipping)
• Any promotional codes you have received
• Your e-mail address, for security purposes

International customers can place orders by calling 770-246-6400 or by e-mailing service@jaxxliving.com. Our Customer Comfort Team will follow up with a Proforma Invoice (an official price quote which includes applicable airfreight charges), then wait for your final approval before shipping. Please be aware that any duties or taxes from your country of residence are not included on our invoice. You will be responsible for these additional charges.

When ordering, please have the following ready:

• Product(s) and color(s) of products you would like to purchase
• Your credit card type, number and expiration date. We also accept PayPal
• The address you want to ship to
• Your preferred shipping method (click here to learn more about shipping)
• Any promotional codes you have received
• Your e-mail address and contact information in case customs needs to contact you and for security purposes

After your order is submitted, you will receive an e-mail confirmation with an order number and order summary.

We will also notify you via email when your package ships and what your shipment tracking number is for FedEx.

Sorry, we do not currently accept C.O.D. orders.

We accept the following forms of payment:

• Visa
• MasterCard
• American Express
• Discover
• PayPal
• AmazonPay
• GooglePay
• ApplePay
• Check/Money Order (orders will be placed on hold until check/money order is deposited)

Your credit card will be charged when your order is placed. It may take 1-2 business days to show on your credit card statement.

Jaxx Living purchases will show up on credit card statements as “SP Jaxx Living”.

No worries. Shopping with Jaxx Bean Bags is absolutely safe because we use a technology called Secure Sockets Layer (SSL) to protect your information as it is transmitted to us. In a nutshell, SSL is the gold standard in Internet encryption technology, which means it scrambles data as it travels from your computer to our website's server.

Anytime you click “Buy Now,” you'll be transferred to our secure shopping cart. (FYI: When “http” changes to “https” in a URL address, you are being moved to a secure server. That's good.) Check the bottom corner of your browser window. If you see a closed lock or an unbroken key (depending on your browser), then SSL is active and the server is secure.

In the U.S. sales tax is collected on a state-by-state basis. Please type in your zip code in the cart to estimate shipping costs and taxes. International orders may be subject to taxes and duties from their country.

Most orders placed before 2:00pm M-F EST will ship the same day when in stock. To ensure availability and inventory for expedited or guaranteed overnight shipments please call the Customer Comfort Team at 1-866-384-2802 M-F 10a-6p EST. Saturday Delivery orders must be placed over the phone.

Delivery is typically within a few days once your order ships. Location-specific estimates appear below the Add to Cart button on each product page.

We offer free shipping across the contiguous U.S. Some remote areas may incur additional fees or exceptions.

Yes! We ship to both Hawaii and Alaska. Please keep in mind that we do not offer free FedEx Home Delivery/Ground shipping to these addresses, and that Standard Overnight delivery is not an option. For shipping rates to other US territories, please call the Customer Comfort Team at 1-866-384-2802.

No need. You'll get an "Out for Delivery" notification, and your boxes are left safely at your doorstep. If delivery isn't possible, our partners retry the next business day.

Contact our team as soon as possible. We can't guarantee changes after an order ships, but we'll do our best to accommodate.

A package may be affected by weather delays or acts of nature, as well as inaccurate addresses or an address correction. If your order appears late, please allow 1-3 days for order processing. Standard Overnight orders placed after 2 PM EST are processed the following day, and Saturday is not a standard delivery day for FedEx unless added. For additional concerns, please contact the Customer Comfort Team at 1-866-384-2802.

We are totally committed to your positive shopping experience and thorough enjoyment of your new product! If you are not completely satisfied with your purchase, you may return it within 30 days for an exchange or a refund.

Returns must be pre-approved by our Customer Comfort Team. To obtain approval, simply contact us via e-mail at service@jaxxliving.com or call toll free at 1-866-384-2802 and explain the reasons for your return. If your merchandise fits our criteria, our friendly Customer Comfort Team will issue a Return Authorization Number (RMA) and confirm the shipping and credit details at that time. The RMA confirmation will be sent to you via e-mail for your records.

All returns and exchanges must be:

• Restockable merchandise — we cannot accept any non-resalable product, which includes products with food crumbs, pet hair, smoky odor, or damage to legal labels
• Requested within 30 days of the delivery date via the courier
• Returned in full (cover, liner, and foam). Customers who are unable to return the full unit are subject to a 20% restocking fee.
• Shipped via UPS, FedEx or a courier that issues a tracking number emailed in response to an RMA email
• Returned with a copy of your invoice and RMA number
• Note: unless there is a manufacturer's defect or mistake, customer is responsible for return shipment

Returns and exchanges must be restockable merchandise without damage requested within 30 days of the delivery date via the courier. The item must be returned in full through UPS, FedEx, or a courier that issues a tracking number, which will get emailed in response to Jaxx's RMA email. Please include a copy of the invoice and RMA number in the return package.

All returns must be pre-approved by our Customer Comfort Team. To obtain approval, simply contact us via e-mail at service@jaxxliving.com or toll free at 1-866-384-2802 and explain the reasons for your return.

Our friendly Customer Comfort Team will issue a Return Authorization Number (RMA#) and confirm the shipping and credit details at that time. Please note that the RMA confirmation will be sent to you via e-mail for your records.

Unless there is a manufacturer's defect or a mistake, the customer is responsible for the return shipment. If your item has a manufacturer's defect, please check out our Warranty Policies or contact the Customer Comfort Team at service@jaxxliving.com.

Once we receive your return and confirm it meets our Returns Policy, we'll issue a prompt refund for the item's cost, including any applicable taxes. Please note: shipping and handling fees are non-refundable unless the item was incorrect or defective.

You'll receive an email notification once your refund has been processed. Refunds are issued to the original form of payment, and it may take up to two billing cycles for the credit to appear in your statement.

If your returned item passes Quality Control, an exchange will be processed and shipped from our facility. This process may take up to 10 business days. If there are any additional charges to complete the exchange order, we ask that you provide credit card information to us to cover the difference. Resalable items may be exchanged within 30 days and we will cover all shipping and handling (max 1 exchange).

We began with a high caliber, high-density, shredded polyurethane (what we call the Eco Foam), which spent months being designed, engineered and tested to meet our standards. The result is a perfect balance of support and plush cushioning.

All Jaxx covers are stain-resistant and easy-as-pie to clean. The cover zips right off and washes up like a pair of jeans (in cold water). Your Jaxx will last you a long, long time.

Yes! We offer a 1-year limited warranty on all of our products.

Our warranty covers manufacturer defects only. This includes defects on material or workmanship that are not a result of consumer damage or use. In the case of a replacement, the defective component is returned and replaced, the warranty does not include full product exchanges.

Our products come with a 1-year warranty. However, certain actions can void the warranty. These include the following:​​​‌

• Consumer-Caused Damage​​​​‌: Damage caused by accidents, mishandling, improper assembly, or using the modules in unintended ways will void the warranty. To keep your warranty valid, be sure to follow the assembly and care instructions provided.
• Modifications: M‌aking changes to the items, such as altering its structure, modifying the upholstery, or using parts not made by Jaxx, will void the warranty.

You can contact Customer Service at 1-866-384-2802 or service@jaxxliving.com to make a claim. You will need to provide your order number, a description of the issue, and a picture of the issue.

Download the Shop app for your mobile device and create an account. You will need to give Shop your email and phone information and add your card. All payment plans can be managed through the Shop app.

Interest rates will vary depending on the chosen payment plan. Shop Pay's "Pay in 4" bi-weekly option is interest-free for purchases between $50 and $999.99. Longer term financing options may or may not available depending on your credit history and have interest rates that range from 10% to 36% APR.

The criteria for using Shop Pay installments is that you must have a Shop Pay account and be at least 18 years old. All transactions must be carried out in USD, CAD, or GBP based on where you reside. You may use a supported debit or credit card - Capital One, Chase credit cards, and prepaid credit or debit cards are not accepted, and Shop Pay is not compatible with digital wallets such as Apple Pay. Final approval for installments are determined by Affirm on a case-by-case basis.

If you are unable to make a Shop Pay installment payment, Shop Pay will attempt to charge the card again. Though there are generally no late fees, your credit score and future eligibility to use Shop Pay installments may be impacted by late or partial payments. If you have issues or questions with your Shop Pay installments, contact Affirm or Shopify support.

No — a soft credit check is used to see if you qualify, and soft checks don't affect your credit.

Manage payments and view your schedule through the financing provider's app or online portal.

Yes — you can typically pay off your balance early with no penalty.

Yes — start your return with Jaxx and your financing account is updated once it's processed.