Free Shipping Over $100

Shipping & Delivery

Comfort, headed your way.

Confirmation

Order's in. You'll get a confirmation email with all the details right away — then a second email with tracking the moment it ships.

Processing

We don't keep you waiting. Orders are processed within 1–3 days of payment approval. Standard Overnight orders placed after 2 PM EST head out the next day.

Delivery

On delivery day, we'll send a heads-up — then your Jaxx lands at your door, ready to sink into. Woohoo.

FAQ

Shipping & Delivery

When will my order ship?

Most orders placed before 2:00pm M-F EST will ship the same day when in stock. To ensure availability and inventory for expedited or guaranteed overnight shipments please call the Customer Comfort Team at 1-866-384-2802 M-F 10a-6p EST. Saturday Delivery orders must be placed over the phone.

How fast is your free shipping?

Delivery is typically within a few days once your order ships. Location-specific estimates appear below the Add to Cart button on each product page.

Where does Jaxx ship?

We offer free shipping across the contiguous U.S. Some remote areas may incur additional fees or exceptions.

Do you ship to Hawaii and Alaska?

Yes! We ship to both Hawaii and Alaska. Please keep in mind that we do not offer free FedEx Home Delivery/Ground shipping to these addresses, and that Standard Overnight delivery is not an option. For shipping rates to other US territories, please call the Customer Comfort Team at 1-866-384-2802.

Do I have to be home for delivery?

No need. You'll get an "Out for Delivery" notification, and your boxes are left safely at your doorstep. If delivery isn't possible, our partners retry the next business day.

Can I change my shipping address after ordering?

Contact our team as soon as possible. We can't guarantee changes after an order ships, but we'll do our best to accommodate.

What if my package doesn’t arrive when it’s supposed to?

A package may be affected by weather delays or acts of nature, as well as inaccurate addresses or an address correction. If your order appears late, please allow 1-3 days for order processing. Standard Overnight orders placed after 2 PM EST are processed the following day, and Saturday is not a standard delivery day for FedEx unless added. For additional concerns, please contact the Customer Comfort Team at 1-866-384-2802.

Still need help?

Contact our Customer Comfort Team and we'll gladly help you make the right choice.

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