1-Year Limited Warranty

Warranty

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Contact The Customer Comfort Team

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Provide Your Information

Share your order number, a quick note on what's wrong, and a photo. No order number handy? Your shipping details work too.

Resolve Your Claim

We'll sort it out from there — typically a replacement part or a partial refund, depending on the issue. Every Jaxx is covered for a full year.

FAQ

Warranty

Do you have a warranty?

Yes! We offer a 1-year limited warranty on all of our products.

What is covered by the warranty?

Our warranty covers manufacturer defects only. This includes defects on material or workmanship that are not a result of consumer damage or use. In the case of a replacement, the defective component is returned and replaced, the warranty does not include full product exchanges.

What actions can void the warranty coverage for individual modules?

Our products come with a 1-year warranty. However, certain actions can void the warranty. These include the following:​​​‌

  • Consumer-Caused Damage​​​​‌: Damage caused by accidents, mishandling, improper assembly, or using the modules in unintended ways will void the warranty. To keep your warranty valid, be sure to follow the assembly and care instructions provided.
  • Modifications: M‌aking changes to the items, such as altering its structure, modifying the upholstery, or using parts not made by Jaxx, will void the warranty.
How do I make a claim?

You can contact Customer Service at 1-866-384-2802 or service@jaxxliving.com to make a claim. You will need to provide your order number, a description of the issue, and a picture of the issue.

Still need help?

Contact our Customer Comfort Team and we'll gladly help you make the right choice.

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