UPDATED ON JANUARY 2026
Privacy Policy
How Jaxx Handles Your Data
Your Privacy is Protected.
When you make a purchase from Jaxx, you provide us with personal information such as your name, address, phone number, credit card information, email address, and an order. We keep a record of this information which is covered by our privacy policy and is held in the strictest of confidence. All information submitted via our website is secure and private. From the time you visit our site until the package arrives at your door, and even afterwards, your entire transaction will be completed discretely and privately.
Shopify and Third-Party Data Processing
Our online store is hosted by Shopify Inc. When you visit our store or make a purchase, Shopify processes your personal information on our behalf, including information about your browsing behavior and purchase history. Shopify may use this data to provide services to you, including services that incorporate data from your interactions with other merchants who also use Shopify and with Shopify itself.
Your information may be shared with Shopify and other third-party service providers that help us operate our store and deliver products to you. These third parties may be located in countries outside of your own, including the United States and Canada. By using our store, you consent to the transfer of your information to these locations for the purposes of providing our services to you.
For more information about how Shopify processes your data, please review Shopify's Consumer Privacy Policy.
Your Privacy Rights and Opt-Out Options
If you are a resident of California, Colorado, Connecticut, Utah, Virginia, or other US states with applicable privacy laws, you have the right to opt-out of the "sharing" or use of your personal information for "targeted advertising" purposes.
To exercise your right to opt-out, please visit our Data Sharing Opt-Out Page or contact our customer service department at support@jaxxliving.com
Your Information Is Only Used When Necessary
When you place an order with Jaxx, we ask you to provide us with various types of information. These are used to verify credit card ownership and process your order. We do not sell your information to any third parties.
Your Name and Billing Address
This information is collected in order to verify that the person placing the order is the person who owns the credit card. This process is performed by an address verification system which uses the numeric value of your street address and your zip code. These two numbers are entered into the system and verified against the address where your credit card bill is sent. We do not send out marketing materials via postal mail, and you will never receive anything at this address unless it is also your shipping address where you would like to send your order.
Your Shipping Address
Your order will arrive at this address. It can be the same as your billing address.
Your Email Address
Your email address is used to send order-related emails such as order updates and confirmations, online shipping confirmations, and customer service inquiries. You also have the option to receive our Jaxx Newsletter, or you may choose to opt-out.
Your Phone Number
We ship via UPS which requires a recipient contact number. You may be contacted by phone in case we need to reach you about your order in the event that there is a delay in manufacturing or shipping your order. Additionally, our customers do not always have access to email, and a phone number is used as an alternate method of communication. When it is necessary to contact our customers regarding their order, we try to provide email correspondence as often as possible. However, on occasion, phone contact is the easiest method. We will not solicit you or call for any reason other than in regards to your order.
Your Credit Card Information
We require your credit card number, expiration date, and security code in order to process your transaction. Your card is charged only after the order is shipped. We do not store any of your credit card information in our systems other than the last four digits of your credit card number and the expiration date. We do not keep your credit card numbers or security codes.
We Protect Your Privacy
At Jaxx, we take great care in safeguarding your privacy by offering discrete packaging and billing. When you submit your information to us, it is encrypted and secure, and you will not receive any promotional materials from us if you do not wish to receive them.
Deleting Your Information
In compliance with the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), a customer may request at any time to obtain all stored information in our systems pertaining to them specifically. A customer may also request that all stored data pertaining to their name, address, email address, or credit card be deleted in our system. We are happy to oblige these requests. Please email our customer service department for any inquiries concerning this. We do require customers to verify information about previous orders, including items, prices, address information, and last four digits of a credit card before removing data from our systems.
Discrete Packaging
We ship all of our packages in nondescript brown cardboard boxes that are sealed with reinforced tape. The return address on the label is listed as Fulfillment Center, and there is no indication of the contents of the package. Your privacy is our utmost concern. Please note all APO orders require Customs Documentation, which list the contents of the packages. This list will be visible on the outside of the boxes. The descriptions of the contents must be accurate to ensure deliverability. While the descriptions we use are generic, they will be visible.
Billing
All charges and authorizations on your credit card will appear as "JAXX/AVANA" or "JAXXLIVING/AVANA".
Opt-Out
When you make a purchase with Jaxx, you are required to provide your email address. This allows us to contact you with order updates and confirmations, online shipping confirmations, and customer service inquiries. Below the email address line in the order form you will notice the option to receive the Jaxx Newsletter is automatically selected. The Jaxx Newsletter provides you with information on sales, special offers, weekly promotional events, exclusive email discounts, and new products for sale. To opt-out of the Jaxx Newsletter, simply uncheck the box. If you do elect to subscribe to our newsletter, please know that it is 100% US CAN-Spam compliant and you may unsubscribe or change your subscription preferences at any time.
Security
Jaxx is secured with the industry standard SHA-256-bit SSL encryption. When you make a purchase with Jaxx, you can be assured that your information is safe and secure.
