30 days to make sure it's perfect for you
Returns & Exchanges
We're committed to your positive shopping experience and enjoyment of your new Jaxx product. If you're not completely satisfied with your purchase, you can return
or exchange it within 30 days.
How to Complete Your Return
JAXX CUSTOMER CARE
Contact Customer Service at 1-866-384-2802 or service@jaxxliving.com.
RMA CONFIRMATION
You will be issued a Return Authorization Number (RMA) and you will be asked to confirm shipping and credit details.
SHIP YOUR RETURN
You can return your item via UPS, FedEx, or a courier that uses a tracking number. Include a copy of your invoice and the RMA number in the package, and then forward the tracking number to Customer Service.
GET REFUND
Once your return arrives and is approved for a refund, the cost of the merchandise and any applicable taxes will be returned to the original method of payment.
How to Complete Your Return
Contact Customer Service at 1-866-384-2802 or service@jaxxliving.com.
RMA CONFIRMATION
You will be issued a Return Authorization Number (RMA) and you will be asked to confirm shipping and credit details.
SHIP YOUR RETURN
We can provide you with a pre-printed label or you can return your item via UPS, FedEx, or a courier that uses a tracking number. Include a copy of your invoice and the RMA number in the package, and then forward the tracking number to Customer Service.
GET REFUND
Once your return arrives and is approved for a refund, the cost of the merchandise and any applicable taxes will be returned to the original method of payment. Items that are not returned in full may be subject to a re-stocking fee.
Also Available at
Yes! If your returned item passes Quality Control, an exchange will be processed and shipped from our facility. This process may take up to 10 business days. If there are any additional charges to complete the exchange order, we ask that you provide credit card information to us to cover the difference. Resalable items may be exchanged within 30 days and we will cover all shipping and handling (max 1 exchange).
Unless there is a manufacturer's defect or a mistake, the customer is responsible for the return shipment. If your item has a manufacturer's defect, please check out our Warranty Policies or contact Customer Service at service@jaxxliving.com.
Returns and exchanges must be restockable merchandise without damage requested within 30 days of the delivery date via the courier. The item must be returned in full through UPS, FedEx, or a courier that issues a tracking number, which will get emailed in response to Jaxx's RMA email. Please include a copy of the invoice and RMA number in the return package.
Once we receive your return and confirm it meets our Returns Policy, we'll issue a prompt refund for the item's cost, including any applicable taxes. Please note: shipping and handling fees are non-refundable unless the item was incorrect or defective.
You'll receive an email notification once your refund has been processed. Refunds are issued to the original form of payment, and it may take up to two billing cycles for the credit to appear in your statement.
