Returns & Exchanges

We are totally committed to your positive shopping experience and thorough enjoyment of your new product! If you are not completely satisfied with your purchase, you may return it within 30 days for an exchange or a refund.

Returns must be pre-approved by our Customer Comfort Team. To obtain approval, simply contact us via e-mail at service@jaxxliving.com or call toll free at 1-866-384-2802 and explain the reasons for your return. If your merchandise fits our criteria, our friendly Customer Comfort Team will issue a Return Authorization Number (RMA) and confirm the shipping and credit details at that time. The RMA confirmation will be sent to you via e-mail for your records.

All returns and exchanges must be:

• Restockable merchandise — we cannot accept any non-resalable product, which includes products with food crumbs, pet hair, smoky odor, or damage to legal labels
• Requested within 30 days of the delivery date via the courier
• Returned in full (cover, liner, and foam). Customers who are unable to return the full unit are subject to a 20% restocking fee.
• Shipped via UPS, FedEx or a courier that issues a tracking number emailed in response to an RMA email
• Returned with a copy of your invoice and RMA number
• Note: unless there is a manufacturer's defect or mistake, customer is responsible for return shipment

Returns and exchanges must be restockable merchandise without damage requested within 30 days of the delivery date via the courier. The item must be returned in full through UPS, FedEx, or a courier that issues a tracking number, which will get emailed in response to Jaxx's RMA email. Please include a copy of the invoice and RMA number in the return package.

All returns must be pre-approved by our Customer Comfort Team. To obtain approval, simply contact us via e-mail at service@jaxxliving.com or toll free at 1-866-384-2802 and explain the reasons for your return.

Our friendly Customer Comfort Team will issue a Return Authorization Number (RMA#) and confirm the shipping and credit details at that time. Please note that the RMA confirmation will be sent to you via e-mail for your records.

Unless there is a manufacturer's defect or a mistake, the customer is responsible for the return shipment. If your item has a manufacturer's defect, please check out our Warranty Policies or contact the Customer Comfort Team at service@jaxxliving.com.

Once we receive your return and confirm it meets our Returns Policy, we'll issue a prompt refund for the item's cost, including any applicable taxes. Please note: shipping and handling fees are non-refundable unless the item was incorrect or defective.

You'll receive an email notification once your refund has been processed. Refunds are issued to the original form of payment, and it may take up to two billing cycles for the credit to appear in your statement.

If your returned item passes Quality Control, an exchange will be processed and shipped from our facility. This process may take up to 10 business days. If there are any additional charges to complete the exchange order, we ask that you provide credit card information to us to cover the difference. Resalable items may be exchanged within 30 days and we will cover all shipping and handling (max 1 exchange).